Where and when is the tuition class?
You can choose the tuition location as well as the time. It can be anywhere to your convenience like your house, office, hostel etc.
How many students will there be in a class?
The choice is yours. It can be 1-to-1 tuition or group tuition.
Do I have to pay for matching service?
No. This service is FREE for you. We only charge the tutors for administration fees.
How long does it take to get a tutor after submitting a request?
Firstly, we will call to confirm your request within 2 working days. Then, suitable tutor will be short-listed within another 4 working days. In the other words, you can get a suitable tutor within 6 days
Can I change the tutor if I find that he or she is not suitable?
Yes. If you are not satisfied with the tutor, you can change the tutor without any charges. However, you need to pay the tuition fees for all tuition sessions given by the tutor unless the tutor agreed to provide free trial classes.
Can I have a replacement class if I miss the tuition class?
Replacement class can be made with prior notice and discussion with the tuition teacher. Tuition Fees will not be charged for the missing class.
How do I know my payment has been received by Home Tuition Care?
On receipt of your payment, our consultant will inform you. An official receipt will be mailed to your postal address or emailed to you upon request.
Are the tutors our employees?
No. Home Tuition Care does not employ any tutor. We only provide matching service. Thus, we are not responsible for any misconduct by the tutors.
Who are the tutors?
Experienced educators, lecturers, professional full time tutors, university graduate, degree / diploma holder or undergraduate . The tutors are short-listed from the thousands applications we receive each month. You can request from us for a detailed tutor profile of the tutor before the 1st lesson.
Please do not hesitate to contact us.
